If your computer does not appear to be working correctly, you should call our Help Desk at ext. 3470 to report the problem. A Student Lab Assistant will fill out a report of your problem and the first available IT staff member will call you back. Please identify if the problem is urgent and requires immediate assistance so that the Lab Assistant will know to show it immediately to whomever is on duty.
|Here are a few things to try in case your computer does not work.|
|Computer frozen||Shutdown and restart the computer: Press CTRL/ALT/DEL and select “Shut Down”. Then power the computer back on once it has powered off.|
|Word or other Office product not working||Shut down and restart computer|
|Illegal operation message||Shut down and restart computer|
|Password not working||Check your username and password, and retype it again slowly. Remember – passwords are case sensitive.|
|Message “No Domain Server was available…”||Check that your network cable is plugged in or Call the Help Desk at x3470|
|Monitor not working||Check the plugs. Call the Help Desk at ext. 3470|
|Mouse not working||Call the Help Desk at ext. 3470|
|Printer not working||Call the Help Desk at ext. 3470|
The following links are PowerPoint slides on how to install and use NetMeeting, changing your Windows and Networking password and creating a Screensaver protected password.
For more information, contact the IT Department Help Desk at 860.255.3470.