There are a number of Tunxis Community College technology resources available from the IT Department to help support your classroom materials, research and course development, and deliver an effective and positive learning experience to students..
New Employee Documentation
Information about software
Software Available for Staff and Faculty
Software for use in the classroom
About Computer Classrooms and Special Facilities
Tech Tips and How-To Documents
FAQs
Computer Troubleshooting
Here is a quick checklist to help you resolve issues with the operation of your computer.
If your computer does not appear to be working correctly, you should call the IT Help Desk at extension 31390 to report the problem. A Help Desk technician will fill out a report of your problem, then attempt to resolve the problem over the phone or in person, and if necessary, refer the problem log to the first available IT staff member. Please identify if the problem is urgent and requires immediate assistance so that the technician will know the priority level to apply to it.
| Here are a few things to try in case your computer does not work. | |
| Computer frozen | Shutdown and restart the computer: Press CTRL/ALT/DEL and select “Shut Down”. Once it has powered off, wait 10 seconds, then power the computer back on. |
| Word or other Office product not working | Exit all applications, shut down and restart computer. |
| Illegal operation message | Shut down and restart computer. |
| Password not working | Check your username and password, and retype it again slowly. Remember – passwords are case sensitive. If this does not solve the problem, perhaps your password has expired. You can try using the BOR password reset page at this address: https://supportcenter.ct.edu/netid/pswdmenu.asp . For additional assistance, contact administrative IT at x31616 or x31405. |
| Message “No Domain Server was available…” | Check that your network cable is plugged in, then call the Help Desk at x31390. |
| Monitor not working | Check the plugs. Call the Help Desk at ext. 31390. |
| Mouse not working | Call the Help Desk at ext. 31390. |
| Printer not working | Call the Help Desk at ext. 31390. |
For more information, contact the IT Department Help Desk at 860.773.1390.