FAQ

From Information Technology Department

General Questions

What is the “INTRANET” I keep hearing about?

The INTRANET is simply a set of folders on the network that are available only to Tunxis employees. They contain information pertaining to various departments and committees of the College to make them readily available to the College community. The Intranet is available from on and off-campus, provided that you have a valid employee NetID and password.

How do I change my password?

Under Windows, just press the Control-Alt-Del key sequence and select the option “Change Password”. You will be asked to enter the current password (to verify who you are), and then to enter a new password and to confirm that new password by entering it a second time. You can then return to the desktop.

What is my “Home Folder”?

Your “Home Folder” is a folder on the network server to which only you have access (actually it’s a set of folders). This will appear as drive letter “U:” on your office computer. Your office computer will also be configured to save files in this location and the “My documents” folder on your desktop will point to a folder on this drive.

Is it possible to borrow a laptop computer for special occasions?

The Information Technology Department does not maintain laptop computers for loan. However, this service is available from the Media and Instructional Technology Department (MIT). Laptop loans are NOT intended for personal or regular use, so that they can remain available to the community when needed.

What are all the drive letters used for on my computer?

One of the features of Windows is to use drive letters to point to local hard drives, external connections that let you plug in personal devices (i.e., USB drives), and shared network folders. The drive letter used is not significant, but the name of the device or folder it points to is. If you look at My Computer, it will show you the names of the drives and folders for the computer you are using, and in the case of mapped drives, which server they are on. The process of using a drive letter to point to a network folder is called “mapping a network drive.”

What is the “R:” drive on my computer?

Actually, there is no “R:” drive on your computer. One of the features of Windows is to use drive letters to point to shared network folders. All staff computers are configured to use drive letter R: to point to a set of folders containing departmental information. While many folders are listed on this R: drive, staff will have access only to folders for which their supervisor has approved. The process of using a drive letter to point to a network folder is called “mapping a network drive.”

Is there a color printer I can use?

The Computer Center has a color printer available for limited use. This is not a production machine, so it is not intended for multiple copies. Check with the Copy Center (x31372) for printing multiple color pages.

What is this message I keep seeing saying that new updates are ready to install?

Windows has been configured to automatically download updates and security patches to your computer from various software vendors. Once files have been downloaded, you may see a message prompting you to install them. You are encouraged to perform the install and keep your operating system updated.

What should I know about computer viruses?

To begin with, NEVER open an email attachment from someone you don’t know or even from someone you know unless you are expecting it. Once infected, someone you know may unknowingly be sending out virus attachments to everyone in their Outlook address book. While your machine is protected by the latest anti-virus software and it is automatically updated each time you turn on your computer, it is possible for new viruses to pop up before the anti-virus update is installed. Please note: you may also receive messages telling you that a virus was removed from an email message – this is our anti-virus program at work.

Does each student require a username and password to access the computer?

Every student has a unique logon referred to as the NetID. The NetID consists of the student’s BANNER ID number followed by @student.commnet.edu. More information on NetID is available here https://intranet.txcc.commnet.edu/Files.aspx?loc=Administrative+Services\Information+Technology\New+User+Documentation This NetID is used to log in to every college computer, with one exception. The library has several publicly-accessible computers which are intended for general public use and do not require a student’s login credentials to access the resources.

How can I make files / data available for students?

A special network folder (share) is available to students. It is referred to as “F-Public”. A link to this folder can be accessed from the Start menu of all classroom PCs. Faculty may request a personal folder to be established for their data. Requests to add a folder should be made at least two weeks in advance. See Steve Mead (x31384) for additional information. (Note: This is not the same as software installation. Programs or files which require an installation process must be handled as described below under “Software Issues”.)

Where do students store their files?

Students should store documents, programs, etc., on flash drives which are easily used by any computer. Students should NOT save files to the local hard drives. For other special projects, students may wish to save their work on re-writeable CDs (CD-Rs). Instructors with special storage needs should discuss this with Steve Mead, Coordinator of Academic IT (x31384).

What training is available to me as a full-time / part-time instructor?

Full-time instructors may participate in the Instructional and Informational Technology Training program offered by the CTCC System. Information on available courses and schedules may be obtained on the CTCC web site at: http://www.commnet.edu/academics/iitt/.Other training opportunities are available through the MIT and IT Departments throughout the year. Check with Diane Reale in MIT for media-based training, or Steve Mead in IT for classroom technology and software training.

What documentation is available to students in the Computer Center?

There is an Information Center rack located in the Computer Center containing a variety of useful documentation on various subjects, such as email, Microsoft applications, etc. that are free to students as reference materials.

Security – What changes can I make to PCs?

Neither students nor faculty are allowed to install software on computers. All classroom/lab computers are equipped with a program which allows users full access to make changes to the computers, but discards those changes when the computer is rebooted. However, before instructing students to make changes, please check with the IT staff to discuss your needs and what options may meet your needs in the classroom.

Are the workstations “refreshed” every day to erase changes which student make?

As described in the item above, classroom computers are equipped with a program that refreshes all files when rebooted.

Software Issues

What software is provided to me?

The College delivers computers with a standard “toolset” which includes all of the MS Office applications, Internet Explorer, BANNER, and McAfee Anti-Virus. Additional software may be requested to be installed on your office PC by contacting the IT Department Help Desk at x31390.

How can I obtain special software for my office computer?

Software purchases must be approved by the College’s Instructional Resources Committee. Request forms are available on the Intranet using this link: information on requesting software , (under the heading Professional Staff Organization / Technology Resources Committee / Software Installation Request-08 form). The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. Please DO NOT install software on your own. Contact the Director of Information Technology for additional information or questions.

Is any software available for me to install on my home computer?

Tunxis has a Campus License Agreement with Microsoft which allows staff to install a number of Microsoft Office products on one computer at home. Further, there is also a contract with Adobe which permits installation of the Adobe suite of apps. Contact Karen Okenquist at x31383 for more information.

What if I want to install software for my students to use?

SOFTWARE MAY ONLY BE INSTALLED BY IT STAFF! The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. If you have software which accompanies textbooks in use, then discuss your installation needs with Steve Mead, Coordinator of Academic Information Technology (x31384), well in advance of the beginning of the semester in which you plan to start using it. The proper installation and testing of software can be a time consuming process in a network environment. Advance planning and preparation is essential. . More information on requesting software is available (Under the heading Professional Staff Organization / Technology Resources Committee / Software Approval Request-10 form).

How do I request software to be acquired and installed in the classrooms?

Software purchasing must be approved by the Technology Resources Committee. Requests must first be approved by Department Chairs and the Dean. Request forms are available on the IT Department Intranet Pages. Additional information on requesting software is available.

What software is available in the classroom / labs?

All software that has been properly requested and subsequently installed for academic use is available on the computers in any computer-based classroom. To find your software application, click on the Start menu on the computer desktop and scroll to see the installed apps.

 

For additional assistance, call the Help Desk at x31390. The technicians and staff of the IT Department are always willing to assist whenever possible.

 

 

For more information, contact the IT Department Help Desk at 860.773.1390.