FAQ

General Questions

What is the “INTRANET” I keep hearing about?
The INTRANET is simply a set of folders on the network that are available only to Tunxis employees. They contain information pertaining to various departments and committees of the College to make them easily available to the College community. The Intranet is available from on and off-campus, provided that you have a valid employee NetID and password.
How do I change my password?
Under Windows XP just press the Control-Alt-Del key sequence and select the option to “Change Password”. You will be asked to enter the current password (to verify who you are), and then to enter a new password and to confirm that new password by entering it a second time.
What is my “Home Folder”?
Your “Home Folder” is a folder on the network server to which only you have access (actually it’s a set of folders). This will appear as drive letter “U:” on your office computer. Your office computer will also be configured to save files in this location and the “My documents” folder on your desktop will point to a folder on this drive.
Is it possible to borrow a laptop computer for special occasions?
The Information Technology Department does not maintain laptop computers for loan. However, this service is available from the Media and Instructional Technology Department (MIT). Laptop loans are NOT intended for personal or regular use, so that it can remain available to the community when needed.
What is the “F” drive on my computer?
Actually, there is no “F” drive on your computer. One of the features of Windows is to use drive letters to point to shared network folders. Most administrative departments have their own shared folder and the drive letter “F” is often used to point to this folder. This means that this pointer is different for each department. The drive letter used is not significant, but the name of the folder it points to is. If you look at My Computer, it will show you the names of the shared folders and which server they are on. The process of using a drive letter to point to a network folder is called “mapping a network drive.”
What is the “Q” drive on my computer?
Actually, there is no “Q” drive on your computer. One of the features of Windows is to use drive letters to point to shared network folders. But all staff computers are configured to use drive letter Q to point to a set of folders containing departmental information. While many folders are listed on this Q drive, staff will have access only to folders for which their supervisor has approved. The process of using a drive letter to point to a network folder is called “mapping a network drive.”
Is there a color printer I can use?
The Computer Center has a color printer available for limited use. This is not a production machine, so it is not intended for multiple copies however.
What is this message I keep seeing saying that new updates are ready to install?
Windows XP has been configured to automatically download updates and security patches to your computer from Microsoft. Once files have been downloaded, you may see a message prompting you to install them. You are encouraged to perform the install and keep your operating system updated.
What should I know about computer viruses?
To begin, NEVER open an email attachment from someone you don’t know or even from someone you know unless you are expecting it. Once infected someone you know may unknowingly be sending out virus attachments to everyone in their Outlook address book. While your machine is protected by the latest anti-virus software and is automatically updated each time you turn on your computer, it is possible for new viruses to pop up before the anti-virus update is installed. Please note: you may also receive messages telling you that a virus was removed from an email message – this is our anti-virus program at work.
Does each student require a username and password to access the computer?
Every student has a unique logon referred to as the NetID. The NetID consists of the student’s BANNER ID number followed by @student.commnet.edu. More information on NetID is available here [insert hyperlink to NetID page]
How can I make files / data available for students?
A special network folder (share) is available to students. It is referred to as F-PUBLIC. A link to this folder can be accessed from the Start menu of all classroom PCs. Faculty may request a personal folder to be established for their data. Requests to add a folder should be made at least two weeks in advance. See Steve Mead for additional information. (Note: This is not the same as software installation. Programs or files which require an installation process must be handled as described below.)
Where do students store their files?
Students should store documents, programs, etc. on flash drives which are easily used by any computer. Students should NOT save files to the local hard drives. Instructors with special needs should discuss this with Steve Mead, Coordinator of Academic IT. (Note: floppy drives are being phased out and are not available on all computers).
What training is available to me as a full-time / part-time instructor?
Full-time instructors may participate in the Instructional and Informational Technology Training program offered by the CTCC System. Information on available courses and schedules may be obtained on the CTCC web site at: http://www.commnet.edu/academics/iitt/
What documentation is available to students in the Computer Center?
There is a document bin located in the Computer Center containing a variety of local documentation on various subjects, such as email, running COBOL, etc. Additional reference materials are available for use in the Computer Center.
Security – What changes can I make to PCs?
Most classroom/lab computers are equipped with a program which allows users full access to make changes to the computers, but discards those changes when the computer is rebooted. However, before instructing students to make changes, please check with the IT staff to confirm this is true for the classroom in which you teach. Neither students nor faculty are allowed to install software on computers. More information on requesting software is available.
Are the workstations “refreshed” every day to erase changes which student make?
As described in the item above, most computers are equipped with a program that refreshes all files when rebooted.

Software Issues

What software is provided to me?
The College delivers computers with a standard “toolset” which includes all of the MS Office applications, Internet Explorer, BANNER, and McAfee Anti-Virus. Additionally, users may install MS FrontPage or MS Publisher.
How can I obtain special software for my office computer?
Software purchases must be approved by the College’s Instructional Resources Committee. Request forms are available on the Intranet under the PSO/Instructional Resources folder. The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. Please DO NOT install software on your own. Contact the Director of Information Technology for additional information or questions.
Is any software available for me to install on my home computer?
Tunxis has a Campus License Agreement with Microsoft which allows staff to install any of the Microsoft Office products on one computer at home. Contact Karen Okenquist at x3471 for more information.
What if I want to install software for my students to use?
SOFTWARE MAY ONLY BE INSTALLED BY IT STAFF! The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. If you have software which accompanies textbooks in use, then discuss your installation needs with Steve Mead, Coordinator of Academic Information Technology, at the beginning of the semester. The proper installation and testing of software can be a time consuming process in a network environment. Advance planning and preparation is essential.
How do I request software to be acquired and installed in the classrooms?
Software purchasing must be approved by the Instructional Resources Committee. Requests must first be approved by Department Chairs and the Dean. Request forms are available on the IT Department Intranet Pages. Additional information on requesting software is available.
What software is available in the classroom / labs?
A list of all software installed in labs is available on the IT web site. See the link at the top right of this screen.

For additional assistance, call the Help Desk at x3470. We at the IT Department are always willing to assist whenever possible. Treat your machine with care and it will treat you well too. GOOD COMPUTING.

For more information, contact the IT Department Help Desk at 860.255.3470.