Blackboard Help for Faculty
FAQs (brought to you by Blackboard Support Staff @ Tunxis Community College)Lock a Discussion Forum
Blackboard Topics – How To:
General – Course Tools – Course Menu
Login to Blackboard (via MyCommNet)
Export course contents (backup of content without student data)
Archive course (includes content and student data)
Copy Course Content from One Course to Another
Selecting an “Entry Point” – Home Page
Creating a Course Contact
Hide or Show Links in the Course Menu
Add the “Course Messages” Tool to Your Menu (internal to Blackboard)
Hide or Show Courses on the “My Institution” page “My Course” List
Add a “Test Student” & Log in as a “Test Student”
Add a Web Link
ConnSCU EdTeach Training YouTube Channel -(Blackboard Learn Tutorials)
Add your Syllabus as an “Item”
Add your Syllabus as a “File”
Creating a Discussion Board Forum
Grading a Discussion Board Forum
Changing Discussion Board Forum Settings
Lock a Discussion Forum
Unlock a Discussion Forum
Revise a Name and Description in a Discussion Forum
Course Reports/Statistics Tracking
Enabling Review Status (Tracking Specific Content Areas/Items Reviewed)
Overall Summary of User Activity
Running & Saving Course Reports
Creating a Grade Center Report
Running a Report on User Activity by Discussion Forum
Saving Course Reports
Course Design & Best Practices
Distance Education Course Design: Guidelines for Student Success
Blackboard Mobile: Best Practices for Mobile – Friendly Courses
Blackboard Mobile Learn App Overview
Platform-Specific Blackboard Mobile Learn App
Blackboard Mobile FAQ’s
Other Popular Help Topics
Try This To …
Resolve Login Issues
Check Compatibility of Your System
Search Student-Oriented FAQ (With Keyword Option)
Check Latest News for Blackboard, Find Downloads and Plugins, Submit a Support Ticket
Watch Instructional Videos on YouTube
On Demand Learning Center for Faculty @ Blackboard
Access Blackboard Help for Instructors
Post Your Questions To the Blackboard MVPs And See Other Instructors’ Questions And the Answers
Access a Number of Short Videos and Documents for the Following Topics:
Building Your Course
Communicating & Collaborating
Data, Reporting, and Reuse in Blackboard Learn
All Instructor Videos
Learn About Some of Blackboard Extensions:
Kaltura – Open Source Video
List of All Partners
Submit Your Suggestions for Improving the Blackboard
… And don’t forget to visit the Blackboard Learn Faculty Orientation Course accessible from your My Courses module in My Blackboard Learn! You’ll find a treasure trove of information at SELF-PACED MODULES and Training Materials – refer to the picture below: Read More
What is the “INTRANET” I keep hearing about?
The INTRANET is simply a set of folders on the network that are available only to Tunxis employees. They contain information pertaining to various departments and committees of the College to make them easily available to the College community. The Intranet is available from on and off-campus, provided that you have a valid employee NetID and password.
How do I change my password?
Under Windows XP just press the Control-Alt-Del key sequence and select the option to “Change Password”. You will be asked to enter the current password (to verify who you are), and then to enter a new password and to confirm that new password by entering it a second time.
What is my “Home Folder”?
Your “Home Folder” is a folder on the network server to which only you have access (actually it’s a set of folders). This will appear as drive letter “U:” on your office computer. Your office computer will also be configured to save files in this location and the “My documents” folder on your desktop will point to a folder on this drive.
Is it possible to borrow a laptop computer for special occasions?
The Information Technology Department does not maintain laptop computers for loan. However, this service is available from the Media and Instructional Technology Department (MIT). Laptop loans are NOT intended for personal or regular use, so that it can remain available to the community when needed.
What is the “F” drive on my computer?
Actually, there is no “F” drive on your computer. One of the features of Windows is to use drive letters to point to shared network folders. Most administrative departments have their own shared folder and the drive letter “F” is often used to point to this folder. This means that this pointer is different for each department. The drive letter used is not significant, but the name of the folder it points to is. If you look at My Computer, it will show you the names of the shared folders and which server they are on. The process of using a drive letter to point to a network folder is called “mapping a network drive.”
What is the “Q” drive on my computer?
Actually, there is no “Q” drive on your computer. One of the features of Windows is to use drive letters to point to shared network folders. But all staff computers are configured to use drive letter Q to point to a set of folders containing departmental information. While many folders are listed on this Q drive, staff will have access only to folders for which their supervisor has approved. The process of using a drive letter to point to a network folder is called “mapping a network drive.”
Is there a color printer I can use?
The Computer Center has a color printer available for limited use. This is not a production machine, so it is not intended for multiple copies however.
What is this message I keep seeing saying that new updates are ready to install?
Windows XP has been configured to automatically download updates and security patches to your computer from Microsoft. Once files have been downloaded, you may see a message prompting you to install them. You are encouraged to perform the install and keep your operating system updated.
What should I know about computer viruses?
To begin, NEVER open an email attachment from someone you don’t know or even from someone you know unless you are expecting it. Once infected someone you know may unknowingly be sending out virus attachments to everyone in their Outlook address book. While your machine is protected by the latest anti-virus software and is automatically updated each time you turn on your computer, it is possible for new viruses to pop up before the anti-virus update is installed. Please note: you may also receive messages telling you that a virus was removed from an email message – this is our anti-virus program at work.
Does each student require a username and password to access the computer?
Every student has a unique logon referred to as the NetID. The NetID consists of the student’s BANNER ID number followed by @student.commnet.edu. More information on NetID is available here [insert hyperlink to NetID page]
How can I make files / data available for students?
A special network folder (share) is available to students. It is referred to as F-PUBLIC. A link to this folder can be accessed from the Start menu of all classroom PCs. Faculty may request a personal folder to be established for their data. Requests to add a folder should be made at least two weeks in advance. See Steve Mead for additional information. (Note: This is not the same as software installation. Programs or files which require an installation process must be handled as described below.)
Where do students store their files?
Students should store documents, programs, etc. on flash drives which are easily used by any computer. Students should NOT save files to the local hard drives. Instructors with special needs should discuss this with Steve Mead, Coordinator of Academic IT. (Note: floppy drives are being phased out and are not available on all computers).
What training is available to me as a full-time / part-time instructor?
Full-time instructors may participate in the Instructional and Informational Technology Training program offered by the CTCC System. Information on available courses and schedules may be obtained on the CTCC web site at: http://www.commnet.edu/academics/iitt/
What documentation is available to students in the Computer Center?
There is a document bin located in the Computer Center containing a variety of local documentation on various subjects, such as email, running COBOL, etc. Additional reference materials are available for use in the Computer Center.
Security – What changes can I make to PCs?
Most classroom/lab computers are equipped with a program which allows users full access to make changes to the computers, but discards those changes when the computer is rebooted. However, before instructing students to make changes, please check with the IT staff to confirm this is true for the classroom in which you teach. Neither students nor faculty are allowed to install software on computers. More information on requesting software is available.
Are the workstations “refreshed” every day to erase changes which student make?
As described in the item above, most computers are equipped with a program that refreshes all files when rebooted.
What software is provided to me?
The College delivers computers with a standard “toolset” which includes all of the MS Office applications, Internet Explorer, BANNER, and McAfee Anti-Virus. Additionally, users may install MS FrontPage or MS Publisher.
How can I obtain special software for my office computer?
Software purchases must be approved by the College’s Instructional Resources Committee. Request forms are available on the Intranet under the PSO/Instructional Resources folder. The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. Please DO NOT install software on your own. Contact the Director of Information Technology for additional information or questions.
Is any software available for me to install on my home computer?
Tunxis has a Campus License Agreement with Microsoft which allows staff to install any of the Microsoft Office products on one computer at home. Contact Karen Okenquist at x3471 for more information.
What if I want to install software for my students to use?
SOFTWARE MAY ONLY BE INSTALLED BY IT STAFF! The Director of Information Technology is responsible to insure that all software installed on College computers is legally installed in accordance with the program licensing requirements. If you have software which accompanies textbooks in use, then discuss your installation needs with Steve Mead, Coordinator of Academic Information Technology, at the beginning of the semester. The proper installation and testing of software can be a time consuming process in a network environment. Advance planning and preparation is essential.
How do I request software to be acquired and installed in the classrooms?
Software purchasing must be approved by the Instructional Resources Committee. Requests must first be approved by Department Chairs and the Dean. Request forms are available on the IT Department Intranet Pages. Additional information on requesting software is available.
What software is available in the classroom / labs?
A list of all software installed in labs is available on the IT web site. See the link at the top right of this screen.
For additional assistance, call the Help Desk at x3470. We at the IT Department are always willing to assist whenever possible. Treat your machine with care and it will treat you well too. GOOD COMPUTING.
For more information, contact the IT Department Help Desk at 860.255.3470. Read More
+Do I have to pay in full at the time I register?
Payments should be made in full at the time a student registers. The exception is early registration. At that time the student pays their fees only; the balance of tuition is due approximately six weeks before the semester starts. When you register for courses, you are incurring the responsibility of paying for those courses. If you do not pay in full at the time you register and/or you do not make arrangements with the Business Office, you risk being dropped from your courses for non-payment. Students who default on their financial obligation are sent to collections. See tuition, fees, and payment plans for more information.
+What credit cards does Tunxis accept?
Tunxis accepts Visa, Master Card, and Discover.
+Are payment plans available?
Yes. A standard payment plan requires a down payment of 40% of tuition and fees as well as a non-refundable installment plan fee of $25. Two equal installments of 30% of tuition and fees are due approximately 3 weeks and 6 weeks after the beginning of the semester. For students with partial financial aid coverage the payment plan requires a down payment of the non-refundable installment plan fee of $25. The remaining balance is due 30 days after the beginning of the semester. Click here to review additional payment plan information.
+How do I pay using my financial aid?
To make payment arrangements using your anticipated financial aid award you must confirm your financial aid is in place and has been approved/accepted by the Tunxis Community College Financial Aid Office, (A FAFSA confirmation does not constitute a financial aid award in place with Tunxis Community College). You may verify your status by reviewing the Account Summary page in your My.Commnet account, (http://www.my.commnet.edu/).
+How do I receive a refund if I drop a course?
You must withdraw either online at http://www.my.commnet.edu/, or in writing using a drop/add form available from the Records Office (Registrar).
The refund policy varies depending on the type of course you are taking. For a 15-week course the policy is as follows: a full refund for tuition only will be processed if you officially drop before the semester starts. A 50% refund is processed if the course is dropped within 14 calendar days of the semester. After that there is no refund on tuition.
Contact the Business Office at 255-3400 for the refund policy for summer courses, 5-week and 10-week courses.
If you have extraordinary circumstances and want an exception, you must write a letter to the Dean of Administration. Fees are not refundable.
+What fees are non-refundable?
Nonrefundable fees include, but are not limited to, the following: application fee, graduation fee, college service fee, student activity fee, transcript fee, replacement of lost ID card fee, late payment fee and bad check fee.
+What if my class is canceled, will I receive a full refund?
Yes, tuition and fees are refunded if a course is canceled.
+How come my refund check is less than what I paid?
Your original payment included fees, which are nonrefundable
+When will I receive my refund check?
Refunds for withdrawls, drops, or cancellations are processed at the end of the add/drop period. Financial aid posts to the student accounts 30 days after the start of the semester, and refund checks are processed two weeks after that posting.
+When will my financial aid come through?
You need to check with the Office of Financial Aid 860.255.3510.
+How do I find out if the school is open during bad weather?
Any public announcements regarding the status of the college will be made as early as possible, so watch or listen to a station serving the Tunxis area. Call the Tunxis swithchboard at 860.255.3501 for the most up-to-date information.
+How do I find the room number for my classes?
Room numbers are posted on the walkways the first day of class by their item numbers.
+How do I purchase a books for my class(es) and do I need them for the first class?
You will receive a copy of your registration after making payment. The registration lists the item numbers of your class(Es). Take the registration to the Bookstore and they will sell you the appropriate book(s). Yes, it is best to have your books for the first meeting of the class(es).
+Are there used books in the Bookstore?
Yes, used books are available in the Bookstore, and they are less expensive than new books.
+What Tax Benefits are Available to Students?
The IRS website has infomation on tax credits available to students. Refer to the IRS website for details: http://www.irs.gov/newsroom/article/0,,id=213044,00.html
For more information, contact Nancy Eschenbrenner, Director of Finance and Administrative Services, at 860.255.3398. Read More
How do I apply to the College?
Is testing required for admission to the College?
What are the application procedures for foreign students?
Do I need to submit my health records?
Can I study part-time?
Do I have to enroll in a degree or certificate program?
Do I have to be a high school graduate to attend?
Can I test for college credit?
How is registration different than applying to the College?
How and when do I register?
Is Web registration available?
How do I register for an online class?
How do admissions requirements affect financial aid?
When should I apply for financial aid?
How do I transfer classes to Tunxis from my other college or university?
How long does it take to have my transcripts evaluated?
When are classes offered?
What programs does Tunxis Community College offer?
How much will it cost to take classes?
When do I have to pay for my classes?
Is there a payment plan for tuition?
If I have a disability, what are the procedures for applying?
What are the admissions procedures for senior citizens?
What if I’m a veteran of the military?
Where can I get information on child care fees?
What activities can I get involved with on campus?
What do I need a student ID for?
Is there a cafeteria on campus?
Where is student parking?
Is there a health clinic on campus if I become sick or injured?
What is the typical class size at Tunxis?
When may I purchase textbooks?
Q: How do I apply to the College?
A: All students who want to attend the College, whether new to college or transferring in from an institution, must submit an application and proof of high school graduation. There is a $20 application fee. As proof of graduation you may submit a copy of your high school diploma, transcripts or GED. Proof of college graduation may be submitted in lieu of a high school diploma. You may access our application on the Admissions Office web page. Connecticut state law requires that students enrolled in a degree or certificate program, or those who are enrolling full-time must submit proof of immunization. For information about immunization requirements, click here.
Q: Is testing required for admission to the College?
A: For advising purposes and because of course prerequisites, students new to Tunxis are required to take our placement assessment, Accu-placer. You are exempt from testing only if you have previously taken appropriate college-level English and math and provide proof in the form of a transcript from your former institution(s). Non-degree students who intend to take a class that does not have English or math as a prerequisite are also exempt. Your application must be on file with the Admissions Office prior to scheduling your placement test. Placement testing is offered at a variety of times and dates to accommodate your needs. Once you’ve submitted an application, a placement assessment may be scheduled by calling our Academic Support Center at 860.255.3570.
Q: What are the application procedures for foreign students?
A: International or foreign students who wish to attend Tunxis Community College on a student visa should go to the Admissions Office web page for details. If there are questions, applicants may also contact our foreign student Admissions Counselor at 860.255.3551.
Q: Do I need to submit my health records?
A: Connecticut state law requires that students enrolled in a degree or certificate program, or those who are enrolling full-time must submit proof of immunization. For information about immunization requirements, click here.
Q: Can I study part-time?
A: You may register as a part-time student. This means that you are registered for less than 12 credits or semester hours.
Q: Do I have to enroll in a degree or certificate program?
A: Initially, you do not, unless you want to apply for financial aid. However, all students must meet course prerequisites when registering for class. College policy requires students to select a program after completion of 12 credits. Prior to this, you may maintain non-degree status.
Q: Do I have to be a high school graduate to attend?
A: There are circumstances in which students without high school diplomas may attend classes. Because of the many circumstance involved, we ask that student who do not have a high school diploma contact the Admissions Office at 860.255.3562 to discuss their specific circumstances.
Q: Can I test for college credit?
A: Students may gain credit by examination. In certain academic areas, examinations are scheduled on a regular basis. Other exams may be offered at the discretion of individual faculty members. These examinations may consist of any combination of oral, written, laboratory work, or portfolio analysis. Examinations may be taken only in subject areas in which the student has not received college credit in more advanced courses. Applications are available at the Records Office (Registrar) and must be signed by the appropriate department chair and faculty member administering the examination. A fee of $15 will be charged per examination.
Q: How is registration different than applying to the College?
A: Registration is the process by which a student actually selects a class or classes, and they are formally enrolled and placed onto a class roster. The application process simply involves submitting an application and related documents to the College, paying the application fee and placement testing. Students must apply prior to registering.
Q: How and when do I register?
A: Registration takes place after all application materials have been submitted. The Admissions Office will contact new students when it is time to register. More information is available in the registration guide.
Q: Is Web registration available?
A: New students, generally speaking, are not allowed to register via the Web. This is due primarily to the need to confirm that students have met course prerequisites.
For returning students, web registration is available
Q: How do I register for an online class?
A: New students may register for ONLINE courses in any of the following three ways. Your email address must be included with the completed Online Credit Class Registration Form you submit with your payment.
1. Regular postal mail
2. Fax: 860.255.3534
Q: How do admissions requirements affect financial aid?
A: Students must be admitted to the College in a degree or certificate program and have met all requirements for their admissions file before the Financial Aid Services Office may make an award. A financial aid award cannot be made for a student unless they are admitted in a degree program. Non-degree enrolled students may not receive financial aid.
Q: When should I apply for financial aid?
A: For best results, you should apply for student aid at least 12 weeks before classes start at Tunxis. This should enable us to reach a decision for you before you begin classes. You may apply at any time during the academic year. However, if you apply later in the year, it may not be possible to complete your application before the end of the year, or you may find that all funds have been committed.
Q: How do I transfer classes to Tunxis from my other college or university?
A: If you have taken classes at other colleges and/or universities and would like to have your credits reviewed for transfer to your Tunxis program, please contact your former institutions(s) and request an official transcript be sent directly to the Admissions Office. Once transcripts are requested, please submit a “Transfer Credit Evaluation Request Form” to the Admissions Office. Forms are available one the web site or in the Admissions and Counseling area.
Q: How long does it take to have my transcripts evaluated?
A: The process of delivering a completed transfer evaluation to a student varies and depends on a number of conditions. But once a student’s file is complete and appropriate documents received students usually receive a completed evaluation in four to six weeks.
Q: When are classes offered?
A: Tunxis operates on a traditional semester basis (Fall-Spring-Summer), and currently offers courses on campus day and evening, Monday through Saturday. We also offer many of our courses online, which allows students to fulfill course requirements from their home or work computer whenever it is convenient for them.
Q: What programs does Tunxis Community College offer?
A: You may view the over 62 degree and certificate options at Tunxis by visiting programs of study on the web site. Additional information and course requirements are available in the College Catalog.
Q: How much will it cost to take classes?
A: Our fees are based on the number of credits a student registers for. See the Business Office tuition and fee schedule for details.
Q: When do I have to pay for my classes?
A: Payment is expected at the time of registration. If you can’t come to campus during office hours to pay, you may also pay by phone using Visa/Mastercard, mail by sending a check or money order or pay online with a Visa/Mastercard at my.commnet.edu. For details on payment options, visit our Business Office web site.
Q: Is there a payment plan for tuition?
A: Yes. As a service to our students Tunxis offers a payment plan, allowing students to spread the amount due over three installments. There is a flat $25 non-refundable plan charge.
Q: If I have a disability, what are the procedures for applying?
A: Admissions procedures are the same for all students. For students with learning and/or physical disabilities, classroom accommodations can be made. Students with disabilities are encouraged to contact our Academic Support Center at 860.255.3570 to discuss their needs and services available.
Q: What are the admissions procedures for senior citizens?
A: Connecticut law allows those age 62 and older to take courses free of charge on a space-available basis. Seniors should submit an Admissions Application. There is a special date put aside every semester for them to register.
Q: What if I’m a veteran of the military?
A: Military veterans follow normal application procedures. Veterans should provide a copy of their DD-214 to the Financial Aid Services Office for review so that a determination may be made regarding the veteran’s eligibility for tuition waivers or other benefits.
Q: Where can I get information on child care fees?
A: Information on child care fees is available from Linda Rosado, Acting Director of the Child Development Center, 860.255.3430.
Q: What activities can I get involved with on campus?
A: There are many activities and special events for students throughout the semester. In addition, you may want to get involved in student clubs and organizations, which include Student Government Organization; African Students Union; Celebration of Womanhood; Dental Assisting Club; Drug and Alcohol Recovery Counselors Club; El Club de Español; Epsilon Pi Tau; Human Services Club; International Association of Administrative Professionals (IAAP); Multicultural Student Alliance; Muslim Student Association; Phi Theta Kappa national honor society; Psi Beta—National Honor Society for Psychology students; Student American Dental Hygienists Association (SADHA); Tried ‘N’ True Bible Ministries Club; Tunxis Finance & Accounting Club; Tunxis CC Outdoor Club; Tunxis PC Club; and Tunxis Student Newspaper Club. For more information, see the Student Handbook or call the Director of Student Activities, 860.255.3518.
Q: What do I need a student ID for?
A: Each Tunxis student should obtain and carry a student photo identification card (ID), which shall be issued during registration periods in the Computer Center, 300 Building. To keep the ID current, you must obtain a validation sticker from the Business Office when you pay for tuition. Replacement ID photos are taken during posted hours throughout the semester by the Information Technology Department for a fee of $1.
Students are required to present ID cards for the following:
1. Library – to check out books and materials
2. Computer Resource Center – to access the Computer and Mac labs
3. Academic Support Center – to access all resources
4. Career Services- to access resources
Students may be requested to present their ID card to any Tunxis Community College faculty or staff member for purposes of identification upon verbal request.
Q: Is there a cafeteria on campus?
A: “Whit’s Place” café, located in the Administration Building, provides a place to have a good meal, meet friends, study, and relax. A wide variety of hot entrées, grilled items, hot and cold sandwiches, soup, breakfast items, salad bar and fruit are offered for sale. Cookies and brownies are baked on the premises. Snacks and beverages are also available.
Q: Where is student parking?
A: Students may park in any designated space. Vehicles parked in handicapped spaces must display hang tags. Parking is allowed on grassy areas and parking islands when the lots are full. Guards will be in the lot to assist you. See a guard if you have questions. The college does issue parking tickets and will tow vehicles if necessary. More info »
Q: Is there a health clinic on campus if I become sick or injured?
The college does not have a health clinic. All enrolled students, credit and non-credit, are enrolled in the School Time Injury Only Plan (Plan A 2008-210337-1) insurance plan. All enrolled students are eligible to enroll in the Optional 24 hour Injury and Sickness Insurance Plan (Plan B 2008-201337-2). Both Plan A and Plan B policy dates run from August 25, 2008 through August 24, 2009. Students do not receive ID cards.
Students may obtain information about the insurance plan from the following sources:
directly from the provider at www.uhcsr.com or 1-800-767-0700
on the Business Office Web page
packets are available in the following offices: Admissions, Records, Business Office
call the Dean of Administration at 860.255.3403
Fluid exposures (needlesticks, face splashes, etc.) experienced by clinical students while engaging in school related activities in a clinic setting shall be covered (including any medically required prescriptions) at 100% up to $500 maximum per incident.
In the event of a fluid exposure, the protocols outlined in the college’s Exposure Control Plan should be followed:
Wash thoroughly with an antimicrobial soap
Apply antiseptic such as hydrogen peroxide
Explain the problem to the source individual and determine if individual is willing to be tested for HIV virus
Seek immediate medical attention from nearest emergency facility
Report incident to your supervisor and the Dean of Administration. Complete an incident report and forward it to the Dean of Administration. If you are offsite, inform supervisor at that siter first and follow site’s exposure control. Get copies of reports and file incident reports with your supervisor and the Dean of Administration
Students should be referred to providers in the Multiplan Network. They can search for a specific provider online at www.multiplan.com. The following is a list of Multiplan providers in the Farmington area that students may be referred to:
John Dempsey Health Ctr
263 Farmington Ave
Farmington, CT 06030
Farmington Surgery Center
1 Circle Rd #200
Farmington, CT 06032-1970
Bristol, CT 06010
Med Help Medical Center
539 Farmington Ave
Bristol, CT 06010
Hospital For Special Care
2150 Corbin Ave
New Britain, CT 06053
Q: What is the typical class size at Tunxis?
A: Class sizes range from 12 to 35 students, with many averaging around 20.
Q: When may I purchase textbooks?
A: Books are available at Tunxis Bookstore the week before classes start and throughout the beginning of the semester. Purchases may be made with cash, personal check, VISA or MasterCard. Students requiring financial aid for the purchase of books should first go to the Financial Aid Services Office to process the appropriate forms.
For more information, contact the Admissions Information Office by calling 860.255.3555 or by sending an email to firstname.lastname@example.org Read More