Effective Oct. 3 at 9AM, all College phone numbers have changed. Please refer to this phone directory for the new numbers.
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Tag: Information Technology

Phone Directory

Posted by Colangelo, Kenneth A - October 2, 2014 -

Main Number

860.773.1300

Admissions

860.773.1490

Academic Support Center

860.773.1530

Counseling and Advising

860.773.1510

Financial Aid

860.773.1422

Records

860.773.1440

Library

860.773.1550

Early Childhood Center

860.773.1350

Continuing Education

860.773.1450

 ———————————–

ASC Disability Services

860.773.1530

Admissions Director

860.773.1494

Bookstore

860.773.1338

Business Office

860.773.1320

Payments/Cashier

860.773.1315

CNA Info

860.773.1447

Corner Café

860.773.1353

Dental Scheduling

860.773.1681

Early Childhood Weather

860.773.1351

Human Resources

860.773.1415

Institutional Advancement

860.773.1356

IT Help Desk

860.773.1390

Library Reference

860.773.1556

Marketing and Public Relations

860.773.1410

Motorcycle Program

860.773.1451

Online Education

860.773.1371

Page’s Café

860.773.1354

Placement Testing

860.773.1530

President’s Office

860.773.1700

Purchasing

860.773.1312

Security Office

860.773.1328

Student Activities

860.773.1361

Student Government

860.773.1363

Student Newspaper

860.773.1366

Transcript Request

860.773.1437

Tunxis@Bristol

860.314.4700

Veterans Oasis

860.773.1364

Weather

860.773.1301

 

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IT Department Staff

Posted by Steven Mead - July 14, 2014 -

IT Department Staff

Robert Wahl
860.773.1381
Director of Information Technology

Peter Haffner
860.773.1382
Assistant Director of Information Technology

Steven Mead
860.773.1384
Coordinator of Academic Information Technology

Luis Neves
860.773.1385
IT Analyst 2

Obed Delancy
860.773.1386
IT Analyst 2

Susan Rogowski
860.773.1387
IT Analyst 2

David Wright
860.773.1389
IT Technician

Daren Casey
860.773.1391
IT Analyst 2

Robert Lavin
860.773.1388
IT Technician II

Karen Okenquist
860.773.1383
Administrative Assistant

IT HelpDesk
860.773.1390
 

 Department Function: The Information Technology Staff provides support for both academic and administrative users. Our goal is to make the use of College computers and software as trouble-free as possible. Users are encouraged to report problems to our Help Desk at 860.773.1390 so that an IT HelpDesk associate or staff member can help them resolve it promptly.

 

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Information Technology

Posted by James Revillini - February 22, 2011 -
0

Self Help Tips
If your computer does not appear to be working correctly, there are a couple of actions you can take to resolve the problem as indicated below.  If you still need assistance, you should call our Help Desk at ext. 3470 to report the problem. A Student Lab Assistant will fill out a report of your problem and the first available IT staff member will call you back.  If your computer is disabled, please explain that the problem is urgent and requires immediate assistance so that the Lab Assistant will know to bring it immediately to the attention of an IT staff member on duty.
1. Reboot the computer.
Normally, this is done by clicking the Start button and selecting Shutdown.  Alternatively you can press the CTRL/ALT/DEL keys to bring up the shutdown window,  If neither of these methods work, then hold the power button for 10 seconds until the power shuts down.
This is often a solution for a computer which appears “frozen” and does not respond or an application such as Word or Excel stops functioning.  This solution works because many applications can leave fragments in the computer memory which result in conflicts with other programs after they have been closed.  Rebooting the computer clears out all memory and starts fresh.
2. Check the plugs
Make sure that all plugs are connected and that power is connected to both the computer base and the monitor.  A network cable should connect from the computer to a datajack on the wall.  If you receive a message that “No domain server was available” when attempting to logon, then it is likely the network cable in unplugged.
If these basic tips do not resolve your problem, then please call the IT Help Desk at x3470.  A Lab Assistant will take your call and route the problem to the appropriate IT staff member who will follow-up with you to address the problem.
Tech Tips and “How To” Documentation
The IT Department emails Tech Tips on a periodic basis to provide users with valuable information regarding making the most of their computers or to give notice of upcoming changes.  All past Tech Tips can be accessed on campus via Public Folders in Outlook.  The following Powerpoint presentation demonstrates how to access Public Folders.
In addition, the following “How To” documents cover a variety of subjects to assist users with their computer experience.

Ad-Aware – protecting your computer from malware, spywear and browser hijacking.
Bandwidth – using the network responsibly.
File Management – or “Where is that file?“
Scanning on a Mac in the computer lab
Outlook and Email

Setting up Outlook
Outlook Management – (short version) (detailed version)
Clean up – keeping your Inbox from becoming too full
Public Folders – sharing information with Outlook

Network ID (NetID) Quick Guide – logging in to network computers on campus – (employee version) (student version)
OCR – scanning documents on the PC in the computer lab
Printing Securely

For more information, contact the IT Department Help Desk at 860.255.3470.

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